chat

Connect with Meta OAuth

One click — Meta opens a popup where you select your WhatsApp Business Account. Credentials are saved automatically.

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Manual setup (advanced)

Paste credentials yourself if you can't use Meta OAuth — same fields, same effect

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Open developers.facebook.com → select your app → in the left sidebar open WhatsApp → API Setup. Keep that tab open — you'll copy values from there into the fields below.

1

App Secret

Your app → App Settings → Basic
Scroll to "App Secret" → click Show

check_circleConfigured

Used to verify webhook signatures — protects against spoofed requests

2

Access Token

Your app → WhatsApp → API Setup
Copy "Temporary access token"

⚠ Test mode: expires every 24 hours

For permanent access → Business Manager → System Users → Generate Token (whatsapp_business_messaging scope)

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Authorises all API calls to send, receive, and read messages

3

Phone Number ID

Your app → WhatsApp → API Setup
Under "From" → copy "Phone number ID"

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Numeric ID used in API calls: POST /v18.0/{'{phone_number_id}'}/messages

4

Business Account ID

Your app → WhatsApp → API Setup
Copy "WhatsApp Business Account ID"

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Used to manage templates, phone numbers, and billing via the Graph API

5

Register Webhook

Your app → WhatsApp → Configuration
Click Edit under Webhook → paste your URL + token

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http://www.savdev.online/webhook
•••••••• (set)

After registering the webhook in Meta:

  • Subscribe to the messages webhook field
  • Local dev needs a public URL — use ngrok: ngrok http 5000
  • Meta will send a GET to verify, then POST incoming messages

Credentials are stored securely in your workspace and applied immediately to all CRM operations.

WhatsApp Management

Monitor account health, manage phone numbers, and view API activity.

Quality Rating

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—

30-day quality history

Messaging Tier

—

—
Today's outbound — / —

Verification: —

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Alert Center

0

No alerts.

View full audit log →
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Connected accounts

All Meta channels linked through OAuth — Pages (Messenger), Instagram, WhatsApp Business

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Phone Number Inventory

All numbers attached to your WhatsApp Business Account

Display number Verified name Quality Tier Verification Phone Number ID Actions
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monitoring

Analytics

Message volume, delivery, response time, country breakdown, automation effectiveness

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Inbound · 24h

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7d: —

Outbound · 24h

—

7d: —

Read rate · 7d

—

— of —

Avg response · 7d

—

first reply after inbound

Active contacts

—

+ — new this week

Failed · 7d

—

delivery errors

Message volume — last 30 days
Inbound Outbound
Inbound heatmap — 14 days
Outbound delivery funnel — 7d
Top contacts
Top countries
Automation — 30-day fires
Message types — 7 days
By channel — 30 days
business

Business Profile

What customers see on your WhatsApp business page

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Loading business profile…

description

Message Templates

Templates approved by Meta for outbound business-initiated messages

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search
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Loading templates…

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WhatsApp Flows

Structured forms (lead-gen, surveys, bookings) — sent to contacts and view collected responses

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Published Flows

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Create flows in Meta Flow Builder

Recent Responses

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campaign

Bulk Campaigns

Send approved templates to many contacts; auto-skips opt-outs & respects messaging tier

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Recent campaigns

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AI Features

Conversation summary, sentiment, smart-tagging & suggested replies — opt-in via LLM provider key

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Provider configuration

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What's enabled when configured
  • summarize
    Conversation summary — 2-3 sentence summary of recent chat history
  • mood
    Sentiment — positive / neutral / negative / angry classification
  • label
    Smart tags — up to 5 short auto-tags per conversation
  • tips_and_updates
    Suggested reply — drafts the next agent reply (one paragraph)

Each AI tool runs only when you click it in the inbox info-pane (no auto-trigger). Each call ≈ 500 tokens.

history Recent API Activity

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POST /v1/messages/send

2 mins ago

Template: 'shipping_update_v2' sent to +12025550182.

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AI TRIGGER: Intent Recognition

15 mins ago

Agent 'SupportBot' replied to +447700900123.

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GET /v1/media/retrieve

1 hour ago

Failed to retrieve media object (404 Not Found). Retrying in 5m.