Agent Configuration

Configure "Customer Success Bot" for enterprise-level automation.

The Brain

Knowledge Base Training

psychology
upload_file

Upload Training Docs

Drag PDF, DOCX, or CSV files (Max 50MB)

Indexing Progress 82%
Syncing: company_handbook_v4.pdf

Agent Persona

Tone & Personality

person_search
Expert
High

Automation Rules

Response Logic & Escalation

verified

Confidence Threshold

IF AI confidence < 85% THEN trigger human handoff

CORE
reply_all

Off-Hours Auto-Response

IF received between 18:00 - 08:00 THEN reply with ETA

OPTIONAL
support_agent

Frustration Detection

IF sentiment is NEGATIVE THEN alert Manager channel

CORE

Testing Sandbox

Chat preview with current config

Training Session Active
How do I set up my multi-factor authentication for the first time?
USER • 10:42 AM

To set up MFA, follow these steps:

  1. Log in to your Enterprise Dashboard.
  2. Navigate to Security Settings.
  3. Click 'Enable 2FA' and scan the QR code.
94%
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AI AGENT • CONFIDENT
sync AI is analyzing company_handbook_v4...

Real-time inference costs: $0.002 / msg