Unified Inbox — SAV Tools

Inbox

Groups

keyboard

Press ? for shortcuts. Or open Help & shortcuts from the sidebar.

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Loading conversations...

Connecting...

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Select a conversation

Choose a contact from the list to start.

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WhatsApp Business

schedule 24-hour window closed — only template messages can be sent.

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Replying to

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settings

Chat settings

Personalise your inbox — wallpaper, shortcuts, themes.

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Light backgrounds

Dark backgrounds

Wallpaper opacity

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Keyboard shortcuts speed up daily work — never touch the mouse for routine actions. You can press ? anywhere in the inbox to bring up the same list as a popup.

Shortcuts only fire when no text field is focused. For the full operator workflow guide visit /help.

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Bots & automations

Run one or several automation flows on this conversation. AI-driven bots coming next.

Pick the rules to apply. Each one runs as if the contact had just messaged you — the rule's trigger is bypassed, but its action (text, buttons, blueprint, …) still fires.

tuneManage rules

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Toggling a rule's Active switch arms it for all future inbound messages — past messages are not retroactively processed. To trigger a rule on this chat right now, click the play_arrow Run-now button on its row.

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AI bots — coming next

Soon you'll be able to attach an AI agent (your own prompt + knowledge base) that auto-replies on your behalf when you're away. For now, the Automations tab gives you full deterministic flows.

Scheduled messages

Pending for this chat

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Schedule a new message

Send at

Message

Background scheduler runs every 60 seconds.

Call History

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Quick Replies

Saved phrases. Type /shortcut in composer to insert.

lock System starters click to use as starting point

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Add new

downloadSave

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Chat Groups

Folders / labels for organizing conversations

New group

Icon: a Material Symbols name (label, star, warning) or any emoji.

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👍 ❤️ 😂 😮 😢 🙏

Message Templates

Approved templates open the 24-hour messaging window.

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Interactive Buttons

lock System starters click to use as starting point

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Header (optional)

Body *

Footer (optional)

Reply buttons — пользователь нажимает кнопку, вы получаете сообщение с выбором. Можно настроить ID кнопки для автоответов.

Кнопки (до 3)

List message — пользователь открывает список и выбирает пункт. Вы получаете ответ с выбранным пунктом.

Текст кнопки списка *

Заголовок секции (опционально)

Пункты списка (до 10)

URL Button — пользователь нажимает кнопку и переходит на сайт. Никакого ответного сообщения не приходит. Идеально для CTA: «Посетить сайт», «Оформить заказ», «Записаться».

Текст кнопки *

Макс. 25 символов

URL *

Должен начинаться с https://

Catalog Product — отправляет один товар из каталога. Юзер увидит карточку с фото, ценой, описанием. Может нажать «View», «Add to cart» прямо в чате.

Catalog ID *

Берётся из META Commerce Manager (Каталог → Настройки)

Product Retailer ID (SKU) *

Поле "Content ID" в Commerce Manager

Catalog List — отправляет список товаров с возможностью добавить в корзину. Когда юзер оформит заказ, вы получите webhook типа order.

Catalog ID *

Заголовок секции

Product Retailer IDs (до 30)

Send Contact Card

Full name *

Phone *

Company

Send Location

Saved locations

or enter manually

Latitude *

Longitude *

Place Name (optional)

Address (optional)

bookmark_add Save these coordinates as a template expand_more

Pin to top of saved locations

After saving, this location will appear as a chip at the top of this dialog and you can drop it into the form with one click.